Shipping policy
Shipping Policy
At HerbWild, we ship live plants from our own greenhouse in Ontario, Canada. Because our plants are living, we take extra care with how and when we ship to give them the best possible start in your home.
Where We Ship
HerbWild currently ships within Canada only. We do not ship internationally or to the United States at this time.
We ship to the following provinces:
- Ontario (ON) and Quebec (QC)
- Nova Scotia (NS), Prince Edward Island (PE), New Brunswick (NB), Manitoba (MB), and Saskatchewan (SK)
- Newfoundland and Labrador (NL), Alberta (AB), and British Columbia (BC)
We are not able to ship to the Northwest Territories (NT), Nunavut (NU), or Yukon (YK) at this time. If you are located in one of these territories, please contact us and we will let you know if shipping options become available in the future.
Shipping Rates
Shipping is calculated based on your province and the size of your collection.
All prices are in CAD and do not include applicable taxes. Your exact shipping cost will be calculated and shown at checkout before you complete your purchase.
Processing Time
We ship your plants within 7 calendar days of receiving your order.
To help ensure safe delivery, we only ship plants on Monday, Tuesday, and Wednesday so that your plants do not sit in transit over the weekend.
Pre-Order Shipping
For pre-orders placed before May, we begin shipping in the first week of May to ensure your herbs arrive at the right time to get started in the growing season. We will keep you updated so you know when to expect your collection.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your plants on their way to you.
Weather Considerations
Because we ship live plants, extreme weather conditions — such as heat waves, deep freezes, or severe storms — can affect plant health during transit. This is especially relevant for shipments to Zone 3 provinces in early spring and late fall, when temperature differences between Ontario and destinations like Alberta, BC, or Newfoundland can be significant.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order, and plant health cannot be guaranteed on a reshipped package that has already been in transit.
Delayed, Lost, or Damaged Shipments
If your package is delayed significantly, lost in transit, or arrives with visible shipping damage, please contact our team right away. We will work with you to resolve the issue under our [15-day Healthy Plant Guarantee — link to Refund Policy].
For the fastest resolution, please include your order number and photos of any damage when you reach out.
Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us as soon as possible. We process orders quickly, so changes may not be possible once your plants have been packed or shipped.
Local Pickup
Not available.
Taxes
Applicable Canadian sales tax (GST, HST, or PST depending on your province of delivery) will be calculated and added at checkout.
Questions
If you have any questions about shipping, your order, or delivery, please contact our team through our contact page. We are here to help.
